balanced scorecard / http://backend.userland.com/rss 扣扣传媒WebTeam Business-to-business companies need a new approach to understanding their customer relationships. Replacing a balanced scorecard with an account impact scorecard helps B2Bs measure their true impact with their customers. /businessjournal/160796/finding-right-measure-success-b2bs.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication /businessjournal/160796/finding-right-measure-success-b2bs.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 07 Mar 2013 07:00:00 GMT Organizations going through change should involve their employees as much as possible in the process. Employee surveys are essential to hearing people's feedback, as one company has learned. /businessjournal/150932/Involving-Employees-Change.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication /businessjournal/150932/Involving-Employees-Change.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Tue, 06 Dec 2011 16:00:00 GMT Only 22% of business-to-business customers are engaged, and just 13% are fully engaged. The reason? A small percentage of B2B companies focus on engaging customers emotionally. The other companies believe they need only emphasize price, speed, and efficiency. /businessjournal/118339/B2B-Customers-Feelings.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication /businessjournal/118339/B2B-Customers-Feelings.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 14 May 2009 18:15:00 GMT This element is measured by the statement 鈥淚n the last six months, someone at work has talked to me about my progress.鈥� Some people think a performance review will suffice. But it鈥檚 not nearly enough, write the authors of 12: The Elements of Great Managing. /businessjournal/104644/Eleventh-Element-Great-Managing.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication /businessjournal/104644/Eleventh-Element-Great-Managing.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 13 Mar 2008 05:00:00 GMT